Ticket Attendant

Ticket Attendant is a streamlined help desk and issue-tracking app built for teams that need fast, organized support workflows. It centralizes requests from email and web forms, routes them to the right people, and keeps every ticket on track with clear priorities and deadlines. Ideal for customer support, IT help desks, facilities, and internal operations seeking a lightweight, business-ready ticketing system. Core features - Unified ticket inbox from email and web forms for a single source of truth - Automation and SLA management to prioritize, route, and escalate requests on time - Real-time collaboration with assignments, internal notes, attachments, and status tracking Why it stands out - Simple setup and fast performance for small to mid-size teams - Flexible workflows and smart rules without heavy configuration - Actionable dashboards and exports to improve team productivity and service quality Keywords: help desk software, ticketing system, customer support, issue tracking, SLA management, workflow automation, team collaboration, business productivity

1. Download and sign up: Install the app, create your workspace, and invite your team with roles and permissions. 2. Connect channels: Forward a support email to your workspace address or add a web form to start capturing tickets. 3. Create and organize tickets: Log requests manually or from incoming messages, set priority and due dates, and add tags for easy filtering. 4. Assign and resolve: Route tickets to owners, collaborate with internal notes, attach files, use canned replies, and update status as you work. 5. Automate and optimize: Set rules for auto-assignment and SLA alerts, track performance with dashboards, and export reports to refine your process.